We value highly our existing relationships with many General Practitioners, Medical Specialists and Allied Health Professionals in the Hunter Region and Central Coast, and enjoy the stimulation associated with working with the unique problems and concerns of each individual client. Our experience ensures that we bring a strong level of understanding and professionalism to an ongoing relationship with you.
As previously outlined, our Counsellors are able to provide services which can compliment treatments provided by other health professionals, such as yourself. Our Counsellors work with the way people think, feel and behave, and focus on how their habits and behaviours can impact upon their mental and physical well-being. AusPsych Counsellors have an understanding of human behaviour and motivation. We can provide support and strategies to help patients to adjust to and cope with difficult situations. This can often have a direct impact upon the patient’s participation in treatment.
Our Counsellors help mentally healthy people find ways of functioning better, and can provide information and strategies to you and your colleagues, to address these concerns and encourage patients to access additional support services available.
As outlined in Our Services, we offer a wide range of professional, psychological services in the areas of counselling and assessment, trauma, relationship/marital, child and adolescent, injury adjustment, pain management, anxiety and mood disorders, personal, rehabilitation, medico-legal, and employee assistance services. We have established an outstanding record for the high standard programs we deliver to meet the needs of the individual client, their respective families and the general community.
Our Counsellors are also able to provide critical incident debriefings, mediations, training and coaching. Hypnotherapy is also available in some locations. Provision of counselling is available on either a group or individual basis. This requires a thorough initial assessment of the nature of the situation, as to whether a group setting would be psychologically effective and appropriate as an intervention.
At times, whilst it may appear clear to other health practitioners that a patient may benefit from further support, patients can be reluctant to pursue counselling themselves. This can be due to a number of reasons, such as:
- Fear or unfamiliarity with the process of what is involved or expected
- Misperceptions of counselling and a possible stigma of seeing a mental health professional
- Concerns regarding confidentiality
Who pays for the service?
All AusPsych Counsellors are registered with Medicare and as such, can provide services through the Better Access to Mental Health Scheme (a plan in conjunction with a person’s treating GP, Psychiatrist or Paediatrician, may entitle the client to up to ten visits per calender year, subsidised by Medicare). We also negotiate reduced fees for clients who hold current Pensioner or Health Care Cards.
Worker’s Compensation or CTP claim patients can access services if their Nominated Treatment Practitioner has referred them and the provision of services has been approved by their Insurer. If approval has been received, they can access the service at no cost to themselves.
All AusPsych Counsellors are also registered with DVA and can provide counselling services to Veterans who hold current white or gold cards, upon receipt of a referral from their treating Doctor. These sessions are paid for by the Department of Veterans Affairs.
Private counselling is paid for by the individual client. Our Psychologists are also registered with many of the private health funds, where clients can seek a rebate of their costs for treatment.
All AusPsych Counsellors are registered with the Australian Health Practioner Regulation Agency (AHPRA) and are eligible for membership with the Australian Psychological Society (APS) and the Australian Association of Social Workers (AASW). Our Counsellors are also approved to provide counselling with the Vietnam Veteran’s Counselling Service and Victims Services.
How can the service be accessed?
There are two forms of access to AusPsych services – Self Referral and Encouraged Referral.
Clients can refer themselves to see one of our Counsellors. Appointments can be made by telephoning AusPsych on the number provided. They may be asked a brief description of the nature of the problem (for example work, or personal), and whether they would prefer to see a male or a female Counsellor.
Clients may be referred to AusPsych by another health professional, such as a GP, Psychiatrist, Paediatrician, Physiotherapist, Chiropractor, Nurse, or Rehabilitation Provider. AusPsych requires a copy of the referral letter, outlining the reason for the referral, before the first appointment.
Treating Doctors who wish to refer clients under Medicare, Worker’s Compensation, DVA or Better Outcomes In Mental Health Scheme (BOIMH) will need to fax the referral and Mental Health Care Plan (2710) to our Newcastle office on (02) 4926 1788.
How to make an appointment
People wanting to make an appointment can call AusPsych direct for advice on the services and locations best suited to them and/or their family member on the following number –
(02) 4926 1688
AusPsych guarantees prompt, caring, professional and informed psychological services that make a difference. We keep in touch with you and provide regular updates.